System Assessment — ePSA diagnostics, Central African Republic (République centrafricaine), Democratic Republic of the Congo (République démocratique du Congo), Dominican Republic (República Dominicana), French Overseas Territories (France d'outre-mer). changing an existing system and or setup password, Enhanced Pre-Boot If you pull out your Dell laptop at your local coffee shop and press the power button, you expect the screen to light up and to see a login screen. You can follow the following steps, which take only minutes and require no tools, to attempt a reset of your Dell battery: If the battery sensor simply needed to be reset, the computer should now be correctly detecting the laptop battery. That's still more than an aftermarket battery from $29-$59, but you can expect the battery to perform flawlessly in your machine or get a free replacement under the new battery warranty! They know you're shopping around and want to make the sale! b. latitude-e7470-ultrabook | Dell Latitude E7470 Owner's Manual | working-on-your-computer It's safe to charge me now." Many aftermarket batteries, which are typically of much poorer quality, aren't built too the exacting standards as required by the computer manufacturers. Every time a battery is charged or discharged, the battery loses a small amount of capacity. There's also the question of quality control and fires. You trust that Dell support representatives know what they are talking about, so you break down and purchase a new battery. If this is the case, you don't necessarily have to run out to buy a new battery if the sensor is just not correctly detecting the battery. Otherwise, you might end up getting the wrong battery. … The temporary failure simply means that the laptop temporarily can't communicate with the battery. Our quoted price, including shipping, came to just under $85. I'm a genuine Dell battery. Align the tabs on the battery with the slots on the plamrest. Is there an alternative to a new battery? system password and setup password, Deleting or Completely power down the laptop and remove the cord from the computer. If the sensor isn't working properly, you may find that a fully charged and functioning battery won't power on the laptop or will flash error lights. The problem with many Dell batteries relates to the laptop's failure to detect a microchip located inside the battery assembly. It may be a counterfeit or an aftermarket replacement battery. Unfortunately, if you are still having trouble with your battery, you may need further laptop and battery diagnostics or even a new battery. 2. While the exact cause is sometimes a mystery, it can be fixed. Comments cannot contain these special characters: <>()\, Subscriber Identification If you're looking specifically for a Dell battery, you may be turned off by the high price on the Dell website. This might confuse you a bit. How can a brand new battery not work? But when you plug in the cord, the battery either isn't being detected or is simply plugged in but not charging. You can even make the purchase from within the chat session. This microchip is responsible for saying, "Hey! In the Pre-boot diagnostics, respond to the user prompts appropriately. We requested a price quote on a battery marked at nearly $290 on the website. If the laptop does not detect this microchip, the battery may charge slowly, may not charge at all, or may not turn the computer on even if it's fully charged. This is considered a normal characteristic of a rechargeable battery and is not covered by the warranty. Power on the computer and tap F12 key at the Dell logo screen. 3. But the batteries worked in other laptops. Please select whether the article was helpful or not. If you use the website's chat feature, you can almost certainly get a steep discount on a battery without even asking! 2. In the One Time Boot Menu, select Diagnostics, and press the Enter key. Resetting BIOS Defaults Via the Reset Defaults Option. keyboard from the keyboard tray, Installing the It did for us! This could be a good thing for consumers. Flip the laptop over. If you do need a new battery, we always recommend getting an original battery from the manufacturer of your device as there is no way to guarantee a battery is genuine from a third party seller. If the laptop won't recognize the battery, it's also possible that you do not have an original battery. if it still persists. c. Lift the battery away from the computer [3]. Unfortunately, however, many of Dell's technical support staff are either unaware of this procedure or are being pressured to sell new batteries. If you have troubleshot the computer and figured out it is a battery issue, you can reset it by removing the battery, and this can be completed in a few steps. 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